MEXICO: Europcar is the highest-rated car rental brand in Mexico on Trustpilot

Europcar is the highest-rated car rental brand in Mexico on Trustpilot

The international review platform shows a gap of more than three points between the leading rental company and the rest of the brands operating in the country.

— Antonio Luis Llinas Oñate

CANCUN, QUINTANA ROO, MEXICO, July 15, 2026 / EINPresswire.com / -- The international review platform shows a gap of more than three points between the leading car rental company and the rest of the brands operating in the country.

Choosing where to rent a car in Mexico is no longer solely a price decision. Increasingly, travelers, both domestic and international, consult review platforms before booking, and one of the most influential worldwide is Trustpilot, the Danish site where customers rate their actual experience with companies, without filters and without the possibility of brands paying to hide negative reviews.
A review of the profiles of the main car rental companies operating in Mexico yields a striking result: Europcar Mexico tops the list with a rating of 4.7 out of 5, the only one in the sector to reach the "Excellent" rating on the platform. Second place, Budget Mexico, sits at 3.3, more than a point lower. From there, the ratings drop sharply.
Brand
Rating on Trustpilot

Europcar Mexico 4.7 ★
Budget Mexico 3.3 ★
Alamo Mexico 2.2 ★
Hertz Mexico 1.2 ★
Mex Rent a Car 1.2 ★
Avis Mexico No rating available

The difference is significant considering the context. Car rentals in Mexico have suffered for years from a complicated reputation among international tourists, fueled by recurring complaints about unexpected charges and insurance added at the counter. For a brand in this sector to maintain a near-perfect rating, built on reviews from real customers, is unusual in this industry globally.
When reviewing the opinions that support Europcar Mexico's rating, certain patterns emerge. Customers highlight the staff's service at the counter, the speed of vehicle pick-up and drop-off, and a detail that appears time and again: basic insurance is already included in the price shown at the time of booking, so the rate the customer sees online is the one they end up paying. Several reviews also mention that the company documents the vehicle's condition with photographs upon delivery and emails the record to the customer, a practice that reduces disputes when returning the car.
At the opposite end of the spectrum, ratings of 1.2 reflect the kinds of complaints that have damaged the industry's image: charges different from those quoted, high deposits, and slow refund processes.
For travelers, the practical takeaway is simple. Trustpilot ratings aren't written by the industry; they're written by customers. And in the case of car rentals in Mexico, they currently paint a picture of a market where the gap between the best option and the rest is too wide to ignore.