COLOMBIA: C.A.C Abogados strengthens collection with artificial intelligence and a human approach

Our proposal combines predictive tools and intelligent automation to anticipate consumer behavior, optimize processes and achieve effective solutions."

— CAC Abogados Management

BOGOTá, COLOMBIA, September 18, 2025 /EINPresswire.com/ -- With more than two decades in the country, CAC Abogados is leading a technological transformation in collections: the use of artificial intelligence, machine learning and omnichannel platforms applied to portfolio recovery in the administrative, pre-legal and legal stages.

The firm has integrated technological innovation

with a human approach to give a new face to collection. "Our proposal combines predictive tools and intelligent automation to anticipate consumer behavior, optimize processes and achieve effective solutions without losing sight of empathy and social responsibility," says the management.

A strategic ally for banking and the real
estate sector CAC Abogados operates as a specialized legal BPO that goes beyond portfolio collection: it offers comprehensive legal defense, contact center, and structuring of legal processes. He has worked with large companies such as Davivienda, Sudameris, FNA, Claro, Telefónica, Tigo, Caterpillar and GMAC, consolidating himself as a strategic ally for the financial sector, telecommunications and higher education.

The digital collection model is supported by conversational bots, artificial intelligence, scoring systems and multichannel platforms that include WhatsApp Business, robotic voice, SMS and email. This technological architecture makes it possible to trace personalized contact routes according to the customer's profile, guaranteeing efficiency, regulatory compliance and traceability.

Technology with social
impact Founded in 2001 with the purpose of offering innovative pre-legal and legal solutions and generating social impact, CAC Abogados remains firmly committed to the country; The firm prioritizes the hiring of mothers who are heads of household (20% of the team) and young people in their first job (10%), promoting inclusion and social development.
"From the beginning, we understood that collection should not be an aggressive process, but an opportunity to reincorporate users into the financial system in a healthy way. And that can only be achieved by combining technology, ethics and well-trained human talent," explains CAC Abogados.

Recognition and leadership
The firm, with a national presence in key cities such as Bogotá, Medellín, Cali and Barranquilla, has ISO 9001 certification, was highlighted by the Bogotá Chamber of Commerce as a MEGA Company, and recognized by Colcob among the best companies in the sector.

At a time when digital transformation redefines all sectors, firms such as CAC Abogados demonstrate that it is possible to innovate in any sector, betting on technology as a vehicle for efficiency and social progress.